We strive to do our best, however, if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it.  We will exchange most merchandise products you are not happy with, for any reason - size, color, quality, whatever, but, due to health and sanitation codes we cannot take back hosiery or underwear that has been tried on.  Any items that are returned must be in the same condition and original packaging as they were received and returned within 30 days of when you received them.  Please include a small note explaining what you would like in exchange.  If you do not want an exchange we will issue a store credit certificate toward future purchases.  Return Dept., 1960 East Main St, Rochester NY 14609.   We cannot take back any catalogs or magazines.