We strive to do our best, however, if there is an error on your order, please accept our apologies, contact us upon receipt, and we'll gladly fix it. We will exchange most merchandise products you are not happy with, for any reason - size, color, quality, whatever, but, due to health and sanitation codes we cannot take back hosiery or underwear that has been tried on. Any items that are returned must be in the same condition and original packaging as they were received and returned within 30 days of when you received them. Please include a small note explaining what you would like in exchange. If you do not want an exchange we will issue a store credit certificate toward future purchases. Return Dept., 1960 East Main St, Rochester NY 14609. We cannot take back any catalogs or magazines.
SHIPPING COSTS: To find out shipping costs and to which countries we ship to, please put in a sample order and go to the Shopping Cart where you can find the countries and the different shipping methods and their costs for your specific location. Just enter your zip code or postal code, state or province, and country. If you need something by a certain date, we recommend that you write that in the notes section on the check-out page or give us a call or email.
Since 1989 we agreed not to share or sell your information to anyone! We do not sell or trade our customer information with anyone. Your credit card information is scrambled into our credit card system and the only thing we see is the last 4 digits of the card number and the type of card. This information is collected for the sole purpose of billing and shipping needs. The information on our shopping cart check-out system is SSL secure for your identification protection. You can tell this by the "http" in front of the address for this area has an "s" after it, appearing as "https". All items on this website are to be considered the property of the webmaster and may not be used without prior authorization. Your credit card statement will show StockingStore.com opposite the charge for your order with us. Your order will be shipped in a plain white plastic envelope or an unmarked cardboard box. "SCI" is the only name you will see on the return address on the package we send you. We think that whatever you buy from us is no one's business but your own and we make sure everything is handled in a discreet manor.
NEW YEAR'S EVE: Of course no deliveries on New Year's Day. Only Next Day Air and 2nd Day Air UPS deliveries on New Year's Eve and regular deliveries by US Mail. No UPS pick-ups on New Year Eve or Day.
EXPRESS SHIPPING: 3 PM is the deadline for NEXT DAY AIR and 2ND DAY AIR shipments if you want them shipped out that day (Monday - Friday) ...May 1 - Aug. 31 by 11AM on Fridays.
Next Day Air Saver is delivered at your normal daily delivery time, and Next Day Airis delivered before noon.
Express shipments examples: If we ship on Wednesday...Next Day Air is delivered Thursday, 2nd Day Air is delivered Friday, Over the weekend if we ship it on Friday...Next Day Air is delivered on Monday (and so on)
3 DAY SELECT and PRIORITY MAIL requested by you will be sent within two days of ordering.
Regular shipping normally leaves here in one or two days and will be shipped by mail or ground UPS to you taking up to 5 delivery days depending on the location. The dollar amount of the order, the destination, and the request by you, the customer, determines the shipping method: USPS FIRST CLASS MAIL - UPS - PRIORITY DELIVERY CONFIRMATION MAIL - INSURED MAIL - AIR MAIL - GLOBAL
Please keep in mind, that order destinations to PO BOXES (Post Office Boxes) can only be delivered by the US MAIL and none of their express delivery services are guaranteed. Orders received over the weekend will be shipped out that following week.
INTERNATIONAL ORDERS will be shipped via USPS Airmail. You are responsible for any additional customs or duty charges by your country.
When we ship any order we cannot be responsible for any delays that take place after shipping. The selected vendor, whether UPS, US Post Office or FedEx, is subject to delays in airports and shipping routes due to weather and other factors. Although they have a very good track record, it is possible they sometimes may not meet their delivery times. There are no refunds for late shipments due to weather or national disasters.
SHOPPING CART and CHECK-OUT
You can view the shopping cart at anytime and it will give you a sub-total. Insert your state and zip good and find out the exact cost of shipping with your chosen shipping method. Your shopping cart will be available for your viewing for up to 15 days. When you are ready to check out, click "check-out" and follow the step by step directions. The payment page will ask you how you are paying for the order. We take Mastercard, Visa, American Express, and Discover credit cards and we take PayPal. We also give you the option of paying by check or money order through the mail, but remember that we will only hold that order for 15 days. Orders paid by check will be held for 10 business days from the time we receive the check. If you pay by Money order, your order will go out the day we receive the money order. Our shopping cart system is protected by Volusion Certification.